Cistra Technologies Inc. Privacy Statement
Cistra manages your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and will comply in certain circumstances with the federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPDEA), as required.
Information collected automatically via the Internet
Cistra logs http requests to our server. These logs capture computer information, navigation, and click stream data. Some of the information collected does not identify who you are. Other information, such as your domain name or IP address, may identify you depending on the naming standards followed by your Internet service provider. Ask your Internet service provider about their polices and practices. While we make no attempt to link the information captured to the identity of individuals, the information captured does identify the following:
Why We Collect Personal Information
We collect personal information for the purpose of serving the needs of our clients. We require information to:
What personal information do we collect?
Personal information is any information that identifies you. In Alberta business contact information such as your office address, job title, business phone number, email address, fax number or other related business contact information is not considered personal information. We follow reasonable and prudent business practices to collect, use, and disclose your personal information for the purpose of providing you with services.
How do we collect your personal information?
We collect information only by lawful and fair means. When we make directed individual requests for your relevant personal information from a particular organization or business, we will obtain your written consent. Wherever possible we collect your personal information directly from you. We may ask you for your consent, at the commencement of services. Your consent may be in writing, verbal or implied as necessary to further your needs. Our privacy statement is your notice of the purposes for which we collect, use or disclose your personal information or business contact information.
Our practice is to request either your written or express oral consent, which may be given in person or over the telephone if your identity is authenticated;
Under certain circumstances, we will disclose your personal information without your consent:
Use of Your Information
We use your personal information to provide services to you and to administer our legal business incidental to providing said services, such as client billing. With your permission, we may send you information about our other services. You may at any time withdraw your consent by notifying us, and we will not send you any such material.
We do not disclose or sell your personal information or business contact information to any third party to enable them to market their products and services.
Who do we release information to?
When we release information about you, it is done to serve specific needs, in the course of providing services. With your consent, we may provide information to:
Accuracy of Your Information
You have the right to request a correction of the personal information that we hold about you. We rely on you to provide us with accurate and up-to-date personal and business contact information for the purposes of providing you with services and to maintain contact with you. If during the course of our business relationship, any of your information changes, please inform us so that we can make any necessary changes.
How do we protect your personal information?
In order to protect your personal information, we will:
Access to your personal information
You may request access to the personal information we have about you. The request must be in writing and directed to our office. We may charge a reasonable fee for retrieval and copying of your personal information. If the retrieval or copying or your request is extensive, we will notify you of the fee prior to retrieval and copying.
Can I be Denied Access to My Personal Information?
We have the right to deny access to your information and may deny access when:
If we deny your request for access to, or refuse a request to correct information, we shall explain why. In all cases we will attempt to mediate a resolution if possible.
Communications by Email
E-mail is not a secure, confidential method of communicating your confidential and personal information with us. We will not use e-mail to send personal or confidential information unless you expressly authorize this form of communication and accept all the inherent risks associated with this type of communication.
Changes to this Privacy Statement
We may review and change our Privacy Statement from time to time in order to update our privacy commitment to you in keeping with current privacy laws.
Contact Information & Resources
Please contact our administrative offices at the address below or access our website under Privacy, if you:
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Copyright © 2012 Cistra Technologies Inc.